Thrive in Customer Success has been created as a resource for individuals and organizations operating in Customer Success. 

Content is designed to be thought provoking and contemplative, instead of offering a singular, copy-and-paste solution to Customer Success. 

Thrive in Customer Success is the perspective and opinion of the authors responsible for the content. 

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Meet the Team

With nearly 15 years of customer service experience starting as a Starbucks barista, to enterprise SaaS account management, I bring innovation and passion to ideating and designing new programs and systems to improve the customer experience.