Thrive in Customer Success has been created as a resource for individuals and organizations operating in Customer Success. 

Content is designed to be thought-provoking and contemplative, instead of offering a singular, copy-and-paste solution to Customer Success. 

Thrive in Customer Success is the perspective and opinion of the authors responsible for the content. 

Meet the Team

With nearly 15 years of customer service experience starting as a Starbucks barista, to enterprise SaaS account management, I bring innovation and passion to ideating and designing new programs and systems to improve the customer experience.