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Thrive in Customer Success

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Tomas Williams

14 posts
With nearly 15 years of customer service experience starting as a Starbucks barista, to enterprise SaaS account management, I bring innovation and passion to ideating and designing new programs and systems to improve the customer experience.
  • Thrive as a Customer Success Manager
  • 25 views
  • 5 minute read
  • No comments

It’s Your Fault Your Customers are Being Over-Serviced

  • Tomas Williams
  • January 7, 2019
Over-servicing your customers is bad for your brand, leaves money on the table, and is unnecessary. But many of your CSMs are probably doing it, and it’s your fault.
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  • Thrive
  • 38 views
  • 4 minute read
  • No comments

Avoiding Customer Success Burnout

  • Tomas Williams
  • December 20, 2018
Avoiding customer success burnout is crucial to you providing your customers with great service. Take time for you and you’ll find time for your customers too.
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  • Thrive as a Customer Success Manager
  • 2 views
  • 3 minute read
  • No comments

Don’t be a Vendor, be a Partner

  • Tomas Williams
  • December 20, 2018
Success in any relationship is measured over time, it’s not transactional. Don’t be a vendor, be a partner.
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  • Thrive as a Customer Success Manager
  • 10 views
  • 4 minute read
  • No comments

Recognizing Signs of Churn

  • Tomas Williams
  • December 14, 2018
It’s not always easy to identify when your customers are packing their bags and getting ready to hit the road, but there are some telltale signs we can look out for.
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  • Thrive as a Customer Success Manager
  • 12 views
  • 5 minute read
  • No comments

Writing Customer-Friendly Copy

  • Tomas Williams
  • December 7, 2018
  • 1 share
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Whether you’re in marketing or Customer Success, writing great copy is essential to communicating effectively to potential clients or existing clients.
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  • 5 views
  • 2 minute read
  • No comments

Customer Success and Their Role With Support

  • Tomas Williams
  • December 5, 2018
The two teams that have the most interaction with and greatest impact on your customers are your Customer Success Team and your Support Team. It’s important that both these teams…
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A resource for companies and individuals engaged in Customer Success.

Encouraging conversations around best practices, strategies and community.
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  • Thrive as a Customer Success Manager
  • 5 minute read
  • 25 views

It’s Your Fault Your Customers are Being Over-Serviced

  • January 7, 2019
  • Thrive
  • 4 minute read
  • 38 views

Avoiding Customer Success Burnout

  • December 20, 2018
  • Thrive as a Customer Success Manager
  • 3 minute read
  • 2 views

Don’t be a Vendor, be a Partner

  • December 20, 2018
  • Thrive as a Customer Success Manager
  • 4 minute read
  • 10 views

Recognizing Signs of Churn

  • December 14, 2018
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Thrive in Customer Success
Your Resource to Thrive in Customer Success.