With nearly 15 years of customer service experience starting as a Starbucks barista, to enterprise SaaS account management, I bring innovation and passion to ideating and designing new programs and systems to improve the customer experience.
Over-servicing your customers is bad for your brand, leaves money on the table, and is unnecessary. But many of your CSMs are probably doing it, and it’s your fault.
Avoiding customer success burnout is crucial to you providing your customers with great service. Take time for you and you’ll find time for your customers too.
It’s not always easy to identify when your customers are packing their bags and getting ready to hit the road, but there are some telltale signs we can look out for.
Whether you’re in marketing or Customer Success, writing great copy is essential to communicating effectively to potential clients or existing clients.