Avoiding Customer Success Burnout

Avoiding customer success burnout is crucial to you providing your customers with great service. Take time for you and you’ll find time for your customers too.

Avoiding burnout is not specific to Customer Success, or any job but life in general. It’s important to recognize your limits and tolorences and take time to breath, recover and restore.

Say ‘Yes!’ to Happiness

Whenever possible take the opportunity to do the things that make you happy. This could be going to the gym several times a week, relaxing with a book and a blanket or obliterating some friends on Fortnite. You deserve to be happy, you deserve to feel good.

At the job, this may mean you take the time to participate in extra activities, be part of the social team or just put a bit of extra effort into spreading cheer. A smile is contagious so help yourself by helping others.

Plan Vacation

Do you live to work, or work to live? If you’re like most people you work because it affords you a lifestyle you enjoy. While it’s certainly possible and encouraged to enjoy your work – lets not lie, we’d all rather be on a beach or a ski hill or a business class seat to somewhere incredible.

Don’t deny yourself these moments of bliss and don’t miss out on them because you were slow to plan them.

Think about how you want to spend your vacation, plan it out and if you have enough try and reward yourself with regular time off. Divide your days across all four quarters of the year and intend on having a large or mini vacation every 90 days.

Establish Needs vs Wants

In life and in work you’ll find things you need and things you want. If you think you need everything, you’ll find yourself always reaching for satisfaction and happiness instead of finding it.

Set reasonable expectations of what you need to do your job and what would be nice to do your job. When you come across a legitimate need, present and justify that need to your manager or leadership.

Once you categorize things you need versus want, you’ll find you can reward yourself for actually getting those things and it’ll mean more because you gave those needs and wants a value.

Automate, Templatize & Schedule

Someone already invented the wheel, don’t do it again! Take any and all advantage of tools available to you to reduce the amount of tedious tasks you have to perform.

If you find you’re always writing the same things, create a repository of canned responses to copy and past.

Always having the same conversations with customers? Create a deck you can share with them that walks through the basics so you can jump on a call and add context. The bonus is they can keep it and remind themselves later.

Time is Precious

I live by the phrase “poor time management on your part does not constitute an emergency on mine.”. I apply this to myself and to others, holding myself as accountable to the idea as I would hold others. You should do the same.

Poor time managment on your part does not consitute an emergencey on mine.

There are only so many hours in the day, and only so many of those you want to be working! Be strategic, be thoughtful and be considerate of yours and others’ time.

Do you really need an hour for that meeting? Perhaps if you’re more prepared you could do it in 30 minutes.

Consider breaking up your day into segments where you accomplish certain things, use your calendar as a to-do list so you block off that time to get those things done.

There are lots of ways you can be productive and time-concsiouis, you just have to try a little.

Set Goals Often

Set daily, weekly, monthly, quarterly and annual goals. I personally tend to do the smaller ones in my head, keeping a mental list of what I want to do that day or week and scheduling myself time in my calendar to get them done.

Setting quarterly and annual goals is not only good for your own productivity but its good for your career as well.

Understanding where you are, where you’re going and how you’ll get there is crucial to progressing along your career and increasing the value you bring to your organization and your customers.

Setting goals also give you the ability to reward yourself regularly, feel good about your accomplishments and motivate yourself to keep going.

Find a Liferaft

We all need to vent, everything will not be perfect all the time and that’s okay. It’s important you’re not expressing your anger in front of everyone though.

Find a buddy, someone you can confide in, share your thoughts and struggles and vent with about whatever is bothering you.

Go for a quick coffee to get some one-on-one time with your liferaft buddy and go at it. Take turns expressing your frustrations and return to work calm, collected and possibly with a solution.

Working through your frustrations can often uncover larger issues that can be solved. Keep a calm face in the group, vent in private and present solutions and processes to solve probelms to your team.

You’ll be more valuable, and everyone will appreciate that you solved an issue they all likely also felt.

How do you keep your cool and prevent burnout? Do you have a daily ritual that helps you or is your organization a pinicale of great culture, if so what are they doing to achieve this?

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