Customer Success for Startups 25 views3 minute read 5 Secrets to a Successful SaaS OnboardingTomas WilliamsMarch 15, 2019 We explore 5 secrets to a successful SaaS onboarding. From creating the first Aha! moment to constant iteration. View Post
Getting Started 117 views2 minute read Should Customer Success Managers Have a Quota?Tomas WilliamsNovember 21, 2018 Whether Customer Success Managers should have quotas is a question many organizations struggle with. Let’s explore both sides of the argument. View Post
Getting Started 47 views2 minute read What is Customer Success?Tomas WilliamsNovember 21, 2018 Take the first step to thrive in Customer Success with an in-depth understanding of what the role means for you and your organization. View Post