Tomas Williams
Browsing Category
Thrive as a Customer Success Manager
4 posts
It’s Your Fault Your Customers are Being Over-Serviced
Over-servicing your customers is bad for your brand, leaves money on the table, and is unnecessary. But many of your CSMs are probably doing it, and it’s your fault.
Don’t be a Vendor, be a Partner
Success in any relationship is measured over time, it’s not transactional. Don’t be a vendor, be a partner.
Recognizing Signs of Churn
It’s not always easy to identify when your customers are packing their bags and getting ready to hit the road, but there are some telltale signs we can look out for.
Writing Customer-Friendly Copy
Whether you’re in marketing or Customer Success, writing great copy is essential to communicating effectively to potential clients or existing clients.
