Getting Started

• Should Customer Success Managers Have a Quota?
• What is Customer Success?

• Customer Success for Startups

  • 5 Secrets to a Successful SaaS Onboarding

Resources

• Apps & Tools

  • Meeting & Communication Tools

• Templates

  • Customer Success Job Descriptions

Thrive

• Avoiding Customer Success Burnout
• Customer Success and Their Role With Support
• Common Customer Success Challenges
• Customer Success and Their Role With Sales
• Defining the Customer Journey
• Essential Customer Success KPIs

• Thrive as a Customer Success Manager

  • It’s Your Fault Your Customers are Being Over-Serviced
  • Don’t be a Vendor, be a Partner
  • Recognizing Signs of Churn
  • Writing Customer-Friendly Copy